SHIPPING, RETURNS & REFUNDS
Our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. Shipping is included in the price of your purchase for all deliveries in the contiguous USA over $35, excluding Alaska. Outside of this area or below this amount, the exact shipping amount for your entire order will be calculated and displayed at checkout.
Charges and delivery methods may also be upgraded at checkout if consolidating items in your order will provide better shipping rates and times.
Please note that for international orders (outside of USA), additional charges, duties, and taxes may be applied and collected by local tax authorities and/or carrier at destination.
Delivery times shown below are for in stock merchandise only:
|shipping Method||standard Address||PO Box Address*|
USA: 3 to 5 business days
International: 7 to 10 business days
PLEASE NOTE THAT CURRENT INTERNATIONAL SHIPPING DELAYS ARE FREQUENT AND CAN GO AS LONG AS 10-12 WEEKS IN SOME RARE CASES.
|Premium or Priority Mail||orders placed by 10am ET will be delivered in 2 business days.||Not available|
|Express||orders placed by 10am ET will be delivered by the end of the following business day.||Not available|
We really want you to get the chance to enjoy our products. That's why our return policy lasts 100 days. Yes, one HUNDRED days trial period. If for any reason during those one hundred days you feel like something just isn't right, please contact us at email@example.com and let us know what is going on. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, we can certainly listen and see if there is anything else we can do to help.
Each customer is entitled to one trial period per product. If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.
We also make it as simple as possible for you to return anything. To be eligible for a return, the item must be in the same condition that you received it. It must also be in its original packaging. To initiate a return, please send us an email at firstname.lastname@example.org and we will give you specific, yet very simple instructions from there.
Several types of goods are exempt from being returned. Perishable goods such as food or magazines cannot be returned.
ADDITIONAL NON-RETURNABLE ITEMS
* Some health and personal care items if they have been unsealed
* Unsealed liquid products, soap, oils and lotions
To complete your return, we require a receipt or proof of purchase, which you should have in your inbox. If not, we can help in locating it for you.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 100 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com .
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org . We will give you very simple instructions from there.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should ship your product to:
r e n o o, LLC
315 Gates Ave. Studio 5F
Brooklyn, NY 11216
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.